This isn’t a full blown introduction to our staff members, just a quick how-do-you-do mainly to clear up a misunderstanding. Here at HorseSaddleShop.com we have four people on staff that interact with our customers and several others that pitch in elsewhere. So it’s kind of surprising that two of us have the same name. That’s right, there are two of us named Charles - of course, Charles is just the name we were called when we got in trouble. Fortunately, we grew up with different nicknames. So Charles Klockow, our owner, goes by Chuck. Emails directed to firstname.lastname@example.org go to Chuck. The other Charles is Charlie Hueni, our main customer service contact. Emails to the Help Desk at email@example.com go to Charlie. You may have also talked to Dale if you have called us. Dale is the senior member of our team and has run The Saddle Shop for 24 years. And does the name Stephanie ring a bell? It does if you read our blogs because she is a regular contributor. And if you haven’t seen her blogs, you’ve definitely seen her work as she diligently maintains our website information.
So there you have it. Of course, any of us are willing and able to help you when you have a question, but we thought it might be nice for you to know who you are communicating with.