Occasionally I do lack due diligence in vetting large purchases. I experienced one of those times this week. We sold one of our excellent Billy Cook show saddles to a fellow in NY, NY and he had us ship to a fellow in Revere, MA. This all happened online and we did verify that the NY, NY fellow's credit card billing address matched with what American Express had on record. It all was good, so we shipped the saddle on Monday.
On Wednesday, we received yet another order for an expensive Reinsman Show Saddle. We did not have this saddle in stock, and were starting to wonder of the legitimacy of the whole order. After talking to the fellow in NY, we soon realized that he did not make any purchase. In short, someone in Revere, MA just stole a $2600 saddle from us.
I immediately looked up the UPS Tracking Number for the saddle sent out on Monday, and unfortunately I saw the saddle was delivered earlier on Wednesday (right before the purchase of the 2nd saddle). I then called the Revere, MA Police to see if they could help. Initially I was told that I needed to file a complaint locally and work through my local sheriff's department. I explained that the saddle was just delivered a few hours ago and that working locally would take too long.
God gave me yet another mercy when the operator told me that he would pass this on to be checked out and I would receive a call very shortly. I then hung up and called UPS to see if they could send the driver back to retrieve the package. We sent the saddle insured and the UPS driver left the insured for $2400 package on the front porch with no signature. That little act would have made UPS responsible if they could not prove the saddle was delivered, which they couldn't.
Detective Sgt Pisano from the Revere Police Department called me to ask the details of my complaint. I explained all I could and he said that I should have filed locally, but since it was a down day "because we usually are investigating rapes and murders." he would drive out to the Lynnway Rd address the saddle was shipped to.
The Revere, MA UPS driver called me back and said that he would go back to retrieve the saddle in an hour. Right after the UPS call, Sgt Pisano called again. He was at the address and from what I could guess, had a set of older parents that did not speak English and a younger adult son, that spoke very little English. Sgt Pisano was carrying on a a three way conversation with us. Revere is in the Boston suburbs, so Sgt Pisano had this excellent Boston accent and attitude. He let me know privately that he did believe they had the saddle because "I can see it in their eyes.", but it was doubtful he could get the saddle without a search warrant. I was listening as he was giving a very persuasive argument to the young man and his parents as to why it would be to their benefit to give up the saddle now, rather than later. Sgt Pisano then told me he would call me back and hung up the phone.
Half an hour later I received a call from Sgt Pisano who said that they were able to get my saddle and it was sitting in the police station - UPS then went there and picked it up for delivery back to me. He didn't think much could be done to the guy that stole it, but they were definitely going to pursue the case. He said that they were going to get with UPS to see what else had been delivered to the house for further prosecutions.
I need to find a good legal way to express my thanks and gratitude to Mike Dellorusso(sp?) and Steven Pisano from the Revere Police Department. They could have had me stick to normal procedure, which would have guaranteed the saddle being offloaded before anyone could show up. Rather than that, they acted expeditiously.
I'm also thankful for the last Sunday message of "Do not worry about anything."